Consumer and Client Rights
Notice to Consumers-Texas Mental Health Services
In accordance with Texas law (House Bill 4224 and Section 181.105 of the Texas Health and Safety Code), the following information is provided to help consumers understand their rights and available resources.
Requesting Your Health Care Records
You have the right to request a copy of your mental health records.
To request your records, please submit a written request to the practice directly. Requests may be made via email, secure client portal, or in writing. Records will be provided in accordance with Texas law and applicable privacy regulations.
If you have questions about accessing your records, please contact the practice for assistance.
Contacting the Texas Behavioral Health Executive Council (BHEC)
The Texas Behavioral Health Executive Council regulates licensed mental health professionals in the state of Texas. If you have questions about licensure or professional standards, you may contact BHEC directly:
Website: https://bhec.texas.gov/contact-us/
Phone: 1-800-821-3205 or 512-305-7700
Address: 1801 Congress Avenue, Suite 7.300, Austin, TX 78701
Filing a Consumer Complaint
If you wish to file a consumer complaint regarding mental health services, you may do so with the Texas Office of the Attorney General-Consumer Protection Division:
File a complaint online at: https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/
Consumer Protection Hotline: 1-800-621-0508
Address: PO Box 12548, Austin, TX 78711